AMP031: How To Provide (Awesome) Social Media Customer Service With Agnieszka Jaśkiewicz From LiveChat

Social media: If you have it, you need to be involved. Sometimes, your customers will use the power of social media to bring concerns and tough questions to your attention. Do you know how to handle these often very public situations?

Today, we are talking to Agnieszka Jaśkiewicz, the social media manager at LiveChat. She’s going to talk about her process when it comes to handling tough customer interactions via social media, and you’ll learn how to provide the best customer service possible with your chosen networks and platforms.

Some of the highlights of the show include:

• Information about LiveChat and what Agnieszka does there.
• Agnieszka’s favorite story about providing excellent customer service via social media.
• A good process for providing great customer support, including how to know when to switch to private messages and how to keep track of the questions and concerns that come in.
• Tips on how to decide which platforms to use as a business.
• Agnieszka’s best tricks for responding quickly to customer concerns via social media.
• How to diffuse the situation when a customer is angry and attacking on your social media page.
• Why it’s important for every business to have some type of social media presence.

Links:

Agnieszka Jaskiewicz on LinkedIn

LiveChat

CoSchedule

 

Quotes by Agnieszka:

 

“I would use the customer service mantra, be where your customers are.”

 

“People don’t like to wait on social media. They came to social media because they want their query to be answered quickly.”

 

“If I were to choose one piece of general advice, I would say make one person responsible for answering this queries on social media.”